BREAKDOWN / HELP
PLAYER SUPPORT
Pre-release draft. These details are being reviewed before launch. This page is not the final release policy.
CONTACT HOME
For account, purchase, gameplay, safety, or technical questions, contact Breakdown Player Support. Include your platform, app version, device model, and a short description of what happened. Never send a password or complete payment-card details.
EMAIL PLAYER SUPPORTCOMMON QUESTIONS
How do I restore Premium?
Open Breakdown's shop and use Restore Purchases while signed into the same Apple or Google store account that made the original purchase.
How do I report a player or custom level?
Use the report control on the relevant player profile or custom level. For an urgent safety issue, email support and include the player name or share code.
Why is my leaderboard score missing?
A run must finish online verification before it appears. Scores can also be separated by platform, simulation version, or level revision so incompatible runs are not ranked together.
How do I delete my account?
Use Settings → More → Delete Account in Breakdown, or follow the external deletion instructions.
SAFETY AND SECURITY
For reports about cheating, vulnerabilities, threats, or serious abuse, use the subject “Breakdown Safety” and avoid publishing exploit details. We will preserve relevant evidence and review the report through the appropriate moderation or security process.